Front Desk Officer (FDO) – Lahore

2 weeks ago

Front Desk Officer (FDO) – Lahore

Job description

As a supporting member of the Experience team at Daftarkhwan, we are looking for a candidate who has a charming personality and is able to handle all requirements associated with being at the front desk of the site. You will be providing 360 supports to everyone on the site including the Members, Community Associates, Community Executives, Support Staff, and Admin/Facility Team. This role ensures daily routine tasks are checked and any problems are escalated in an appropriate manner in order to deliver quality experience to the Daftarkhwan members.
Your impactful goals will include:
  • To own Daftarkhwan as a brand
  • To support in making Daftarkhwan #morethanjustanoffice
  • To support building the #supercommunity in your site
  • To support the execution of community-building initiatives that solve problems, engage and strengthen your community.
What does a typical day at Daftarkhwan look like for you:
  • Get to know the members of your site and develop strong relationships with them
  • Greet, meet, and direct resident members, guests, and walk-ins.
  • Provide support to new members who have joined and make them feel right at home
  • Answer queries people may have about the site
  • Provide tours of the facility to new members/walk-ins
  • Answer phone calls coming to the site
  • Understand the policies and protocols of running the site and escalating problems that may arise for your Community Associate/Executive
  • Handling inbound and outbound mail
  • Work with the Community Associate and ensure all aspects of the Daftarkhwan experience are delivered to the members
  • Provide regular support to the Admin/Facility Department to ensure facility upkeep
  • Be the first point of contact for members if there is any query, concern, or complaint and handle it in a timely and effective manner.
  • Think of innovative ways to enhance the Daftarkhwan experience by putting the community members first.
Your career path at Daftarkhwan:
  • Vertical and lateral movement at Daftarkhwan can be pursued.

What are we looking for?

  • Higher Secondary/Intermediate Education
Functional Skills/Knowledge Areas:
  • Self-driven and excellent communication (both verbal and written) & social skills
  • Should possess a high level of integrity, dependability, accountability, work ethic, and empathy.
  • Should possess strong stakeholder management skills
  • Should be passionate about building communities
  • Problem solver and able to act/lead under pressure
  • Strong sense of camaraderie & teamwork
  • Strong organizational skills
  • Ability to multitask
  • Experience in organizing events
Why should you join Daftarkhwan?
At Daftarkhwan, we provide you with the platform to work in a challenging and rewarding environment to become a skilled professional while also providing exposure to the world of business, startups, technology, and much more. Our work culture is supportive, nurturing, and empowering to always learn new things and have the room to grow yourself. We work in a collaborative environment of diversity and openness to new mindsets.
As an equal employment opportunity provider, Daftarkhwan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.

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