Community Associate (CA)

4 weeks ago

Community Associate (CA)

Job description

As a supporting member of the Experience team at daftarkhwan, we are looking for a candidate who supports the Community Executive with day-to-day operations, and team management and ensures the quality experience is delivered to the daftarkhwan members. This role requires you to be a go-getter and have a can-do attitude. Most importantly, this role provides support downwards to the Front Desk Officer (FDO) and Support Staff as well as upwards to the Community Executive. The candidate must have an empathetic understanding of the community we support and be driven to seek solutions for the challenges they face.
Your impactful goals will include:
  • To own daftarkhwan as a brand
  • To support in making daftarkhwan #morethanjustanoffice
  • To support building the #supercommunity in your site
  • To support the development of community-building initiatives that solve problems, engage and strengthen your community.
What does a typical day at daftarkhwan look like for you:
  • Get to know the members of your site and develop strong relationships with them
  • Provide support to new members who have joined and make them feel right at home
  • Provide tours of the facility to new members/walk-ins
  • Support the Front Desk Officer (FDO) in her day-to-day tasks and escalate pressing issues to the Community Executive when needed.
  • Work with the Community Executive and ensure all aspects of the daftarkhwan experience are delivered to the members
  • Support the Front Desk Officer and Support Staff with day to day operational tasks and escalate as per the situation
  • Provide regular support to the Admin/Facility Department to ensure facility upkeep
  • Be the first point of contact for members if there is any query, concern, or complaint and handle it in a timely and effective manner.
  • Work with the Community Executive to understand the needs of your members and curate regular activities that add value to the lives of members and non-members alike
  • Provide support to other functions of daftarkhwan such as sales, marketing, finance, and operations as and when required by your Community Executive
  • Think of innovative ways to enhance the daftarkhwan experience by putting the community members first.
Your career path at daftarkhwan:
  • Vertical and lateral movement at daftarkhwan can be pursued.

What we are looking for?

  • Higher Secondary/Intermediate Education
Functional Skills/Knowledge Areas:
  • Higher Secondary/Intermediate Education
  • Stronghold on operations and be quick on your feet
  • Should possess strong stakeholder management skills
  • Should be passionate about building communities
  • Problem solver and able to act/lead under pressure
  • Strong sense of camaraderie & teamwork
  • Should possess a high level of integrity, dependability, accountability, work ethic, and empathy.
  • Strong organization skills
  • Ability to multitask
  • Experience in organizing events
Why should you join daftarkhwan?
At daftarkhwan, we provide you with the platform to work in a challenging and rewarding environment to become a skilled professional while also providing exposure to the world of business, startups, technology, and much more. Our work culture is supportive, nurturing, and empowering to always learn new things and have the room to grow yourself. We work in a collaborative environment of diversity and openness to new mindsets.
As an equal employment opportunity provider, daftarkhwan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.